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GPS Tracking Customer Service

ANSWERS TO POPULAR QUESTIONS

What is the IntelliMatics GPS Tracking System

Designed and built as the most adaptable platform on the market, EZ Riders deploys the IntelliMatics™ GPS Tracking System. The portal combines the power of a cellular-based GPS tracking system and wireless networking capabilities that seamlessly track mobile vehicles and monitor high-value remote assets.

How Does IntelliMatics™ Work?

GPS stands for Global Positioning System. Each Geo-Trax™ device has a small antenna that receives signals from a constellation of 32 GPS satellites. Using the timing of signal reception from multiple satellites, the device calculates its own position, speed and elevation. Civilian GPS signals are transmitted free-of-charge by the U.S. Government. Each Geo-Trax™ device combines an integrated GPS receiver and a wireless modem. The radio transmits GPS-calculated positions back over a wireless network. Location and course data is then uploaded to the Network Operations Center servers. Authorized users monitor vehicle movement on maps and reports displaying route information, stop location/ duration and other valuable information.

Is Your System Appropriate For Any Size Fleet?

Yes. The IntelliMatics™ System does not require any out-of-pocket investment in servers or related GPS tracking software. Our systems are equally cost-effective for one vehicle to one million, and a rapid ROI is a virtual certainty!

What Hardware or Software Is Required?

The hardware consists of one of our Geo-Trax™ devices installed within each mobile or fixed asset you want to track. If wired into a vehicle, negligible power would be drawn from the vehicle’s own electrical system. If the selection were a wireless Geo-Trax™ solution, the device would operate on its own internal rechargeable battery or extended battery pack. The device will consist of an integrated GPS tracking receiver, antenna, plus a wireless data radio module connected to a cellular antenna. Software (SAAS) is a secure suite of web pages, that we provide, accessible to authorized users only, available on any PC running Microsoft Internet Explorer 8.0 or later. The IntelliMatics™ System is also accessible through most web-enabled iOS and Android mobile devices. No other hardware or software is required.

What Will It Cost To Start Tracking My Vehicles?

Good question. All of our competitive pricing is clearly advertised on each respective device and service plan page. We always offer volume discounts, so please contact us today at (516) 539-9000 if you happen to have questions. We look forward to hearing from you!

How and When Do You Ship?

**Inventory fluctuates.** We strive to ship most packages the same day by UPS Ground (3-7 Day). If a faster UPS shipping method is preferred, that option can be selected during online checkout. This would allow the shipment to be tracked and insured for loss or damage. In certain select cases, we might also offer shipping via USPS. However, this is the exception, not the rule. Please call (516) 539-9000 if USPS shipping is desired. **Due to UPS weekend and holiday restrictions, we WILL NOT be able to offer delivery on those specific days. We DO NOT ship via FedEx. We apologize in advance for any inconvenience.**

Need help? Call our support team 24/7 at (516) 539-9000
New York GPS Tracking: EZ Riders GPS
From public and private fleet tracking to the monitoring of mental health patients, EZ Riders understands and can deliver an integrated solution, tailor-made to your specific needs. Contact us Today!

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275 Hempstead Turnpike C, West Hempstead, NY 11552

(516) 539-9000 Office